Uniphore maneuvers to become the foundation of enterprise AI

Uniphore Technologies Inc. is accelerating its transition from call center intelligence into the ultimate provider of artificial intelligence for enterprises with the launch of its Business AI Cloud platform today.

The new platform will launch next month. Uniphore says it’s a composable, sovereign and secure platform for AI that marries the simplicity of consumer-focused chatbots with enterprise-grade security and scalability, making it suitable for mass adoption in business scenarios.

It’s designed to serve as a foundation for enterprise’s AI initiatives, unifying data, AI agents, AI models and knowledge into a single, composable platform that anyone can use. The company claims it has struck the perfect balance between usability and rigor to unlock the promise of AI as a transformative force.

Uniphore says the Business AI Cloud is made up of four major components. For one, there’s a composable data layer that can connect to any application or cloud in order to query and prepare information where it lives, without moving it first. There’s also a knowledge layer, which structures and contextualizes enterprise data so it can be transformed into “knowledge” that’s used to fine-tune AI models and agents.

Next is the model layer, which applies enterprise safety guardrails to whatever third-party large language models companies want to use. Finally, there’s an agentic layer, which provides a selection of prebuilt AI agents together with orchestration capabilities, enabling companies to quickly start automating work across sales, marketing, services, human resources and other areas.

Overcoming barriers to AI adoption

The company says enterprises need a comprehensive offering such as the Business AI Cloud because many are struggling to take advantage of AI tools. It points to four major problems that are holding back enterprise AI adoption, and provides solutions to them all.

For instance, many organizations struggle with a “data layer bottleneck,” because preparing and organizing data for AI is still a fragmented, manual and extremely time-consuming process, preventing projects from being able to scale. Data sovereignty is also a challenge, due to the lack of a singular architecture that spans cloud and on-premises environments.

Another key problem is the disconnect between information technology teams and business users. According to Uniphore, the challenge is that IT teams typically control the infrastructure and strategy, whereas the actual experience sits with business workers, but there’s lots of friction between the two. In addition, many AI tools are problematic because of a lack of compatibility with existing enterprise technology stacks, meaning significant work must be done to deploy them.

Uniphore’s Business AI Cloud provides three critical capabilities that can help companies to overcome the issues that prohibit AI’s mass adoption. First, it’s a sovereign platform that can be deployed on any cloud or on-premises infrastructure, allowing companies to keep their data in place so they don’t fall foul of regulatory and governance issues. Second, the platform is composable, which means it can easily integrate with existing technology and data stacks. Third, it’s extremely secure, embedding AI-specific protections such as guardrails that control model behavior, as well as observability tools and adversarial prompt defense systems.

Co-founder and Chief Executive Umesh Sachdev said the reality is that most AI tools have been built for consumers and researchers, and are not suitable for enterprise use.

“Uniphore Business AI Cloud changes that,” he said. “We’ve brought together four critical layers of the AI stack: data, knowledge, models and agents. CIOs can now deploy AI securely at scale, retaining ownership of AI governance, while enabling business users to drive the experience and the value.”

Accelerating enterprise AI

The launch of AI Business Cloud is a major milestone in Uniphore’s ambitious transition, which has seen it morph from a provider of call center intelligence into a comprehensive platform for business AI. The startup was originally focused on building AI agents and virtual assistants that could automate call center operations by taking some calls and providing real-time assistance to human agents.

Since then, it has evolved into a complete customer data management platform. Now it has its sights set on helping organizations in every industry integrate AI into their most critical business systems and processes.

In line with that, the company hosted an AI Leadership Summit in London today, where it announced plans for a major European expansion. At that event, it announced the formal launch of its flagship Marketing AI CDP and Marketing Agents products in Europe. Built for enterprise marketing teams, it helps them to generate insights from customer information and roll out agentic AI workflows without moving or engineering that data first.

Uniphore’s Marketing AI CDP platform is already available in the U.S. and will launch in Europe later this year, with prebuilt agents for product knowledge, platform search and audience segmentation.

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