The incident also affected Shopify, Twitch and a number of other Google Cloud products.
Google Cloud suffered a major outage yesterday (12 June), affecting a range of the company’s services including Gmail, Google Drive and Google Calendar, as well as prominent customers such as OpenAI and Spotify.
The company’s status page said the incident caused problems across the US, Europe and Asia. According to the company, the issue occurred due to an invalid automated quota update to its API management system which was distributed globally.
At the peak of the incident, crowdsourced disruptions reporting platform Downdetector recorded nearly 15,000 incident reports relating to Google Cloud.
The tech giant started experiencing issues at around 7pm Irish time, taking it more than seven hours to resolve the outage. Although, a majority of the issues were resolved within three hours.
The disruption affected IT service management company Cloudfare, impacting its sites and services.
A spokesperson for the company told TechCrunch that a “limited number of services at Cloudflare use Google Cloud and were impacted”, adding that the core Cloudflare services were not impacted.
“We let down our customers at Cloudfare today,” said Dane Knecht, the company’s chief technology officer, in a post on X.
The incident also briefly affected OpenAI, impacting its single sign-on service and other log-in methods.
E-commerce platform Shopify, which uses Google Cloud as its preferred cloud provider, also faced service issues.
Moreover, reports suggest that Amazon’s Twitch, Snapchat, Spotify, Microsoft’s GitHub, Replit and Intuit’s Mailchimp also suffered outages following the incident.
By around 10pm Irish time, Google reported that most of its Cloud products had fully recovered and nearly four hours later, it announced that the incident had been entirely solved.
“We have been hard at work on the outage today and we are now fully restored across all regions and products. We regret the disruption this caused our customers,” said Google Cloud CEO Thomas Kurian in a post on social media.
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