Outsourcing is more than a cost-cutting strategy—it’s a proven solution to enhance support operations and improve customer experience.
In this case study, you’ll learn how a leading financial services provider partnered with Highspring to improve Tier-1 Service Desk efficiency. The result? A dramatic increase in first-call resolution from 50% to over 80%.
Explore how a strategic outsourcing approach helped streamline onboarding, improve knowledge sharing, and foster collaboration across teams—leading to measurable results and better service delivery.
In this case study, you’ll learn:
- What drove a 30%+ increase in first-level resolution
- How onboarding and knowledge checks improved quality
- Ways collaboration across departments boosted performance
- Why outsourcing became a key driver of customer satisfaction
Download the case study to explore how Highspring’s Managed Services helped transform IT support and efficiency.
