Just Eat, Ireland’s leading on-demand food delivery platform, has today announced it will be rolling out its Artificial Intelligence (AI) Assistant to empower everyday convenience. The programme will provide consumers with even more innovative ways to order on Just Eat. The AI Assistant was first tested in the UK in 2023, and is now being rolled out in Ireland, among other markets over the coming months.
With the roll-out of Just Eat’s new AI Assistant, consumers will now be able to search and place their orders through text ordering and receive personalised recommendations. This includes helping consumers discover new restaurants and meals, creating a more efficient and seamless selection process on the Just Eat platform.
Beyond enhancing the selection process for food, groceries, and non-food items, the AI Assistant also enhances customer support. It can summarise reviews, highlight key details about restaurants and stores, and tailor suggestions based on customer preferences.
Additionally, it helps direct users to further support when needed. As Just Eat continues to expand and refine this service, the goal is to leverage consumer feedback to improve the experience, introduce new features, and optimise before rolling out more widely.
Amanda Roche-Kelly, Managing Director, Just Eat Ireland said, “As a technology-led company, we are constantly looking for ways to drive innovation within the food delivery sector. We are wholly committed to investing in emerging technology that allows us to not only continuously deliver a positive experience to our customers, but also to improve engagement with our restaurant partners through the platform.”
“While Just Eat has leveraged AI to support various facets of its business for some time, leveraging it to enhance the way we deliver services, makes perfect sense. By offering Irish consumers more choice and convenience, be that in terms of food takeaways or grocery and convenience items, this helps us maintain a best-in-class user experience, which benefits everyone, including our extensive network of restaurant and grocery partners.”
Just Eat Expands Drone Delivery Footprint
Just Eat is committed to implementing innovative solutions to deliver a positive customer experience, and the launch of Just Eat’s AI Assistant comes as the company announces an extension of its partnership with Manna Drone Delivery to roll out the use of drones for deliveries in Ireland. The company previously worked with Manna as part of a pilot in Galway in 2021.
Starting in Ireland, with plans to roll the partnership out in other markets across Europe, this service provides a new delivery option for customers, enabling them to receive their orders from participating partners via drones, which will be deployed from local delivery hubs operated by Manna. Once the food has been loaded onto the drone, customers will receive their orders in as little as three minutes.
The aim of this partnership is to improve operational efficiency during peak times, giving customers flexibility and convenience in how they receive their order, helping to drive a more efficient customer experience.
This partnership marks a significant step forward in revolutionising food delivery in Ireland, combining Just Eat’s commitment to convenience and Manna’s cutting-edge drone technology to offer faster, more innovative service to customers.
“At Boojum, we’re always looking for innovative ways to enhance our customer experience and to stay ahead of the curve and integrating Manna Drone Delivery with Just Eat encapsulates that. Speed, convenience, and quality are at the heart of what we do, and this partnership allows us to bring our fresh, bold flavours to customers in a whole new way.
“We’re excited to be at the forefront of this concept and can’t wait for more of our customers to experience their favourite Boojum meals delivered by drone,”commented Rob Powell, Head of Operations at Boojum.
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