As more customers default on BNPL loans, Klarna’s CEO predicts AI will cause a recession
Klarna’s CEO has predicted that a recession could be around the corner as companies across the globe—including his…
Did Klarna’s AI reliance affect customer service quality?
The company blames outsourced human customer service agents for the dip in quality. Swedish fintech giant Klarna has…
Klarna’s AI Assistant Transforms Customer Support for 85 Million Users
James Ding
Feb 13, 2025 20:27
Klarna’s AI Assistant, powered by LangGraph and LangSmith,…