Trustworthy agentic AI: Accenture and ServiceNow lead enterprise innovation

As artificial intelligence moves from experimentation to enterprise integration, one phrase is rising to the top of the priority list: trustworthy agentic AI. These next-gen systems go beyond passive prediction, enabling autonomous agents to take initiative on complex tasks — securely, transparently and in alignment with business goals. For organizations looking to scale AI with confidence, building trust into the architecture isn’t optional — it’s mission-critical.

That’s where Accenture and ServiceNow Inc. step in. The two companies are co-developing intelligent platforms that embed security, autonomy and interoperability at the core. Their shared vision? To deliver enterprise-grade AI agents that organizations not only use — but rely on. This partnership is redefining how trust is built into the very fabric of AI systems, according to Dave Kanter (pictured, right), senior managing director for Global ServiceNow Business Group lead at Accenture.

“Our partnership is so deep, we’re pushing the bounds of the product, co-innovating on AI, and then as a customer of ServiceNow, running nearly 2000 workflows across our organization,” Kanter said. “From a trust perspective, our Accenture research … surveyed 3,000 C-suite members, and over three-fourths of them say the ability to adopt this technology is going to be based on how people use it. To do that, we’ve got to build trust. The opportunity we have with ServiceNow is that we can build that trust and we can build the guardrails right into the platform that gives us this edge to go out to customers and show them the way.”

Kanter and Jacqui Canney (left), chief people and AI enablement officer at ServiceNow, spoke with theCUBE’s Savannah Peterson at Knowledge25, during an exclusive broadcast on theCUBE, SiliconANGLE Media’s livestreaming studio. They discussed the need for trustworthy agentic AI and how Accenture is delivering it with ServiceNow. (* Disclosure below.)

How Accenture’s Agent Zero enhances trustworthy agentic AI

Accenture’s AI Agent Zero Trust Model is a cybersecurity framework developed to ensure the secure deployment and operation of AI agents within enterprise environments. It builds on the core principles of zero trust — where nothing is inherently trusted and everything must be verified. This model supports the development of trustworthy agentic AI by enforcing continuous verification and robust security measures throughout the AI lifecycle, according to Kanter. 

“You’ll hear our team talking about one of their favorite use cases — they call it Agent Zero,” he said. “As we look at all of this work that’s happening in the world, one of the most important steps when the issue gets brought your way is … do I have all the information? Have I done my research? This use case, which is a complex workflow with decision-making, with intent-based guardrails, we can power that with the agentic AI. The first full-on agents built on the AI studio will be Agent Zero for three or four of our clients, and we expect those to go live in just a matter of days.”

Unlike traditional AI, which typically follows predefined instructions or responds to prompts, agentic AI exhibits higher levels of independence, adaptability and initiative. As a result, it has the potential to redefine the workforce, Canney pointed out. 

“I believe while the technology is really important, conceptually AI helped us make better decisions, helped us predict the work that maybe we needed to do,” she said. “Agentic AI now crosses the lines, the silos of organizations so that the agents can work together for the human so that we can get better work done and not just have it served up to us — that the agents are actually taking actions that we can observe or refine or just say great job and move on to something that’s higher, more important. I feel like that unlocks so much capacity, so much potential.”

Here’s the complete video interview, part of SiliconANGLE’s and theCUBE’s coverage of Knowledge25: 

(* Disclosure: TheCUBE is a paid media partner for Knowledge25. Neither ServiceNow Inc., the sponsor of theCUBE’s event coverage, nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)

Photo: SiliconANGLE